Last updated: 3 August 2026
Every Aarush order is packed fresh to order, so the window to cancel is tied to when your parcel is prepared and handed to the courier. This policy explains when you can cancel, how to do it and when we may cancel an order ourselves.
Cancelling before dispatch
- You can cancel an order free of charge at any time before it is dispatched. Orders are usually dispatched within 2 to 3 business days of being placed.
- Email aarushglobalweb@gmail.com or call +91 99788 79792 with your order number and the words "cancel order" as early as you can.
- We confirm every cancellation by email. An order is only cancelled once you have that confirmation. A request left as a voicemail, a social media message or an unanswered chat is not a confirmed cancellation.
- Approved cancellations are refunded in full, including any shipping you paid.
After dispatch
Once a parcel has been handed to the courier we cannot recall it, so an order cannot be cancelled at that point. You may instead:
- refuse the delivery, in which case the parcel returns to us and we refund the value of the goods less the outbound and return shipping we paid; or
- raise a claim under our Return and Refund Policy if the order arrives damaged, incorrect or incomplete.
Please do not refuse a delivery as a way of cancelling if the order is correct. Doing so means we cannot refund the shipping.
Partial cancellation
You can remove one or more items from an order before dispatch. We refund those items and recalculate shipping. If removing them takes the order below the free shipping threshold, the applicable shipping charge is deducted from your refund.
Changing an order instead of cancelling
Before dispatch we are usually happy to change the delivery address, swap a flavour or add items rather than cancel. Email us and we will confirm what is possible. Once a parcel is labelled, no changes can be made.
When we may cancel your order
We may cancel an order, in whole or in part, and refund you in full, if:
- the item is out of stock or a batch fails our quality check;
- a price, description or promotion was published in error;
- your delivery address is incomplete, unserviceable or outside the countries we ship to;
- payment fails, is reversed or cannot be verified;
- we suspect fraud, unauthorised resale or abuse of a promotion.
If this happens we tell you by email before we cancel, and we always offer an alternative product or a full refund first.
Refunds for cancelled orders
- Refunds go back to the original payment method only.
- We release an approved refund within 2 business days of confirming the cancellation.
- Your bank or payment provider then takes a further 5 to 7 business days in India, and up to 10 to 14 business days for international payments, to credit your account.
- No cancellation fee is charged on an order cancelled before dispatch.
Subscriptions and standing orders
Where a recurring or standing order is in place, cancel it at least 48 hours before the next scheduled dispatch. Orders already prepared for that cycle cannot be cancelled.
Bulk, export and private label orders
Wholesale, distributor, export and private label orders are made or packed to your specification, so cancellation terms, deposits and notice periods are set out in the quotation or supply agreement for that order and take precedence over this policy.
Contact us
Murli Gruh Udhyog, trading as Aarush Global
Opposite Nutan Ayurvedic Research Centre, NH-08, Bhumel, Gujarat 387370, India
Email: aarushglobalweb@gmail.com
Phone: +91 99788 79792
FSSAI Lic. No. 10724999000542