Shipping policy

Last updated: 3 August 2026

Every Aarush order is packed by hand and sealed food grade so it arrives shatteringly fresh. This policy explains where we ship, how long it takes and what it costs.

Where we ship

  • India: all serviceable PIN codes.
  • International: the USA, the UK, Canada and Australia. For any other country, email us before ordering and we will confirm whether we can deliver.

We cannot ship to PO boxes for international orders, and some couriers do not service remote PIN codes. If we cannot deliver to your address we will contact you and refund the order in full.

Order processing

  • Orders are prepared fresh to order and dispatched within 2 to 3 business days.
  • Business days are Monday to Saturday, excluding public holidays in Gujarat, India.
  • Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are processed on the next business day.
  • During festival periods and sale events, processing can take one to two days longer.

Delivery times

Once dispatched, typical transit times are:

  • India: 3 to 6 business days.
  • USA, UK, Canada and Australia: 6 to 12 business days.

These are estimates from our courier partners, not guarantees. Customs inspection, weather, strikes and remote destinations can add time.

Shipping charges

  • Shipping is calculated at checkout from the delivery address and the total weight of your basket, and is shown before you pay.
  • Free shipping applies automatically on qualifying orders. The threshold for your country is shown in the basket and on the free shipping bar.
  • Because our products are light and bulky, courier charges are based on volumetric weight where that is higher than actual weight.

Customs, duties and taxes on international orders

Our international prices do not include import duties, customs clearance charges, GST, VAT or any other tax levied by the destination country. These are set by the destination government, are charged separately by the courier or customs authority, and are payable by the recipient. We cannot predict or refund them.

Every parcel is shipped with a correct commercial invoice and, where needed, an FSSAI licence copy and a certificate of origin. We cannot mark a parcel as a gift or declare a lower value; doing so is illegal.

If a parcel is refused, abandoned or returned to us because the recipient did not pay duties or did not collect it, we will refund the value of the goods once the parcel reaches us, less the outbound and return shipping we paid.

Tracking your order

You will receive a dispatch email with a tracking number as soon as your parcel leaves us. Tracking can take up to 48 hours to show its first update. You can also see your orders in your account.

Packaging

Khichiya, papad and other brittle products are sealed in food grade pouches and cushioned inside a rigid outer box. Some breakage of a few pieces can happen in transit and is normal for a sun dried product. If a significant part of the order arrives crushed, our Return and Refund Policy covers it.

Wrong or incomplete addresses

Please check your delivery address and phone number carefully at checkout. If you spot a mistake, email us straight away and we will correct it if the parcel has not yet been dispatched. We are not responsible for parcels lost because of an address given incorrectly, and reshipping in that case is chargeable.

Failed delivery and delays

Couriers usually make up to three delivery attempts. If a parcel is not accepted, it is returned to us and treated as a refused delivery under the Return and Refund Policy. If a parcel shows no tracking movement for 10 business days within India or 21 business days internationally, contact us and we will open an investigation with the courier.

Bulk and export orders

Wholesale, distributor and container orders ship on separately agreed freight terms and lead times, confirmed with your quotation.

Contact us

Any question about a shipment? Email aarushglobalweb@gmail.com or call +91 99788 79792 with your order number.