Refund policy

Last updated: 3 August 2026

We want every pack to reach you in perfect condition. Because we sell sealed food products, we cannot take back items once they leave us, but we will always put right an order that arrives damaged, incorrect or incomplete.

Items we cannot take back

For food safety and hygiene reasons we do not accept returns or exchanges of:

any pack that has been opened, used or tampered with;
items returned without their original sealed packaging and batch label;
products bought on clearance or marked as a final sale, unless they are faulty;
items reported more than 48 hours after delivery, other than a genuine quality complaint reported within shelf life.

When we will replace or refund

damaged, crushed or leaking;
with a broken or unsealed pouch;
with the wrong item or the wrong quantity;
past its best before date on arrival;
with a genuine quality problem, such as an off smell, discolouration or moisture inside a sealed pack. Quality complaints can be raised at any time within the product's shelf life.

Some breakage of a few pieces of khichiya or papad is normal for a sun dried, brittle product and is not treated as damage. A pack where most of the contents have been crushed is.

How to raise a claim

Email aarushglobalweb@gmail.com, or call +91 99788 79792, within 48 hours of delivery.
Include your order number, the product name and what went wrong.
Attach clear photographs of the outer box, the shipping label, the affected pack including its batch and best before printing, and the contents.
Please keep the packaging until the claim is closed. The courier sometimes needs to inspect it.

We review every claim within 2 business days and tell you the outcome by email.

What you will receive

Where a claim is approved, you choose one of:

a free replacement of the affected item on our next dispatch;
a store credit for the value of the affected item, usable on any future order;
a refund of the affected item to your original payment method.

If the whole order is affected, we refund the order value together with the shipping you paid.

Refund timelines

Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
We release an approved refund within 2 business days.
Your bank or payment provider then takes a further 5 to 7 business days in India, and up to 10 to 14 business days for international payments, to show the money in your account.
Store credit is issued immediately and never expires.

Returns we do collect

If we ask you to send an item back, we arrange and pay for the pickup. Please do not ship anything back to us at your own cost without written confirmation from us, as we cannot reimburse an unapproved return.

Refused, uncollected and undeliverable parcels

If a parcel comes back to us because delivery was refused, the address was wrong, nobody collected it, or import duties were not paid, we refund the value of the goods once the parcel reaches our unit, less the outbound and return shipping we actually paid. Perishable goods that come back outside their shelf life cannot be refunded.

Lost parcels

If tracking shows no movement for 10 business days within India or 21 business days internationally, tell us and we will open an investigation with the courier. Once the parcel is confirmed lost, we reship it free or refund it in full, whichever you prefer.

Cancellations

Cancelling an order before it is dispatched is covered by our Cancellation Policy.

Bulk and export orders

Wholesale, distributor and export shipments are covered by the claim window and inspection terms set out in the relevant quotation or supply agreement, not by this policy.

Contact us

Murli Gruh Udhyog, trading as Aarush Global
Opposite Nutan Ayurvedic Research Centre, NH-08, Bhumel, Gujarat 387370, India
Email: aarushglobalweb@gmail.com
Phone: +91 99788 79792
FSSAI Lic. No. 10724999000542